Helping Vulnerable Customers


At Matrix Underwriting, ensuring the fair treatment of customers, is core to our business. For vulnerable customers, this may mean extra help and support is required. We’re committed to working with you to best serve our customers in a way that is both flexible and effective.

If your client has any special requirements or you believe that they may have a vulnerability, please contact an underwriter to discuss the best way to provide assistance. Our experienced staff have been in the industry for many years and are well versed in the areas where we can provide assitance. 

The following organisations may also provide useful information and support for customers with vulnerabilities

Mental Health Foundation 

Home | Mind, the mental health charity – help for mental health problems

Helping people in debt | National Debt Adviceline

Samaritans | Every life lost to suicide is a tragedy | Here to listen

StepChange Debt Charity – Free Expert Debt Advice.